Privacy Policy

1. General Information

Luminatti Sistemas Informáticos, C.A. (hereinafter "Luminatti", "we", "our") respects your privacy and is committed to protecting your personal data. This policy describes how we collect, use and protect your personal information when you use our website luminatti.online and our services.

2. Data We Collect

2.1 Information you provide directly

When you contact us through our form, we collect:

Full name
Email
Company name (optional)
Phone number (optional)
Subject and inquiry message

2.2 Technical information

We automatically collect certain technical information when you visit our site:

IP Address
Browser type and version
Operating system
Pages visited and browsing time
Referral information (site you came from)

3. Data Usage

We use your personal data for the following purposes:

3.1 Legal basis: Consent

Respond to your inquiries and requests for information
Send you information about our services (only if you request it)
Maintain communication with you about potential projects

3.2 Legal basis: Legitimate interest

Improve our website and services
Analyze website usage to optimize the user experience
Detect and prevent fraud or malicious activities
Comply with legal and regulatory obligations

4. Security

We implement appropriate technical and organizational security measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration and destruction.

Implemented security measures:

Encryption in transit: TLS 1.3 for all communications
Encryption at rest: AES-256 for sensitive data at rest
Secure hashing: Argon2/BCrypt hash for credentials
Restricted access: Only authorized personnel have access to the data
Monitoring: Intrusion detection systems and audit logs
Secure backups: Regular encrypted backups

5. Cookies

Our website uses only essential cookies for its operation. We do not use third-party tracking or advertising cookies without your explicit consent.

Types of cookies we use:

Essential cookies: Necessary for the basic functioning of the site
Preference cookies: To remember your cookie preferences

You can manage your cookie preferences at any time through the cookie banner or by configuring your browser to reject all cookies.

6. Your Rights

Under applicable data protection laws, you have the following rights:

Right of access: Obtain information about what data we hold about you
Right of rectification: Correct inaccurate or incomplete data
Right of erasure: Request the deletion of your personal data
Right of restriction: Restrict the processing of your data
Right of portability: Receive your data in a structured format
Right of objection: Object to the processing of your data
Right to withdraw consent: At any time

To exercise any of these rights, contact us at contacto@luminatti.online. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Contact data: 24 months from the last contact
Server logs: 12 months for security purposes
Project data: According to specific contractual agreement

After these periods, data will be securely deleted, unless we are legally required to retain it for longer.

8. Contact

If you have questions about this privacy policy or about the processing of your personal data, you can contact us:

Email: contacto@luminatti.online
Contact form https://luminatti.online/en/contacto

Changes to this policy: We reserve the right to update this privacy policy at any time. Changes will be notified on this page with a new "last updated" date.